Refund Policy

Refund & Exchange Policy
At Rose Thobes, we have a no return policy. However, we do offer store credit or an exchange for any item available in stock.

Exchange Eligibility

• You must request an exchange within 24 hours of receiving your package.
• If more than 24 hours have passed since delivery, the sale is final and non-refundable.
• Items must be unused, unworn, with tags, and in their original packaging to qualify for an exchange.

Shipping Costs

• You are responsible for covering all shipping fees, including:
  • Shipping the item back to us.
  • Shipping costs for sending out the new exchange item.

How to Request an Exchange
To start an exchange, please contact us on  WhatsApp.

If your exchange is approved, you will need to ship the item back at your expense.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a wrong or defective item, contact us immediately so we can resolve the issue.

For any questions regarding exchanges, feel free to reach out to us on WhatsApp.